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User profile for user: Hey_Hey85
Hey_Hey85 Author
User level: Level 1
12 points

How to delete a certificate?

How do I delete a certificate profile so I can use my phone to all the potential that I paid for because I’m not at all affiliated with any work or school organizations or anything where anyone should have one installed on my phone. I work for myself and I’m not a student but I do believe someone installed one on my phone during one of the dozen times that my phones disappeared and magically reappears. There’s several functions of my phone that I can’t use. Please help me out.

Posted on Aug 10, 2022 8:46 PM

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User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
124,489 points

Posted on Aug 11, 2022 8:05 AM

If deleting the profile does not work, then this iPhone is supervised, and You will need to discuss this directly with Apple.


Install or remove configuration profiles on iPhone - Apple Support


If this iPhone is not supervised, but physical security and password security are unavailable or breached sufficient to be loading profiles, then further security is unavailable and this iPhone is headed for a factory reset. Again, here assuming this iPhone is not supervised. If supervised, you will only be able to remove that with the direct assistance of Apple and sufficient proof of ownership.


Reset, change all passwords, passcodes, SIM PINs, carrier PINs, password-reset paths, verify trusted recovery, etc.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you think your Apple ID has been compromised - Apple Support

https://help.apple.com/pdf/personal-safety/en_US/personal-safety-user-guide.pdf



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User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
124,489 points

Aug 11, 2022 8:05 AM in response to Hey_Hey85

If deleting the profile does not work, then this iPhone is supervised, and You will need to discuss this directly with Apple.


Install or remove configuration profiles on iPhone - Apple Support


If this iPhone is not supervised, but physical security and password security are unavailable or breached sufficient to be loading profiles, then further security is unavailable and this iPhone is headed for a factory reset. Again, here assuming this iPhone is not supervised. If supervised, you will only be able to remove that with the direct assistance of Apple and sufficient proof of ownership.


Reset, change all passwords, passcodes, SIM PINs, carrier PINs, password-reset paths, verify trusted recovery, etc.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you think your Apple ID has been compromised - Apple Support

https://help.apple.com/pdf/personal-safety/en_US/personal-safety-user-guide.pdf



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How to delete a certificate?

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