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i’ve done this before and i always add funds to my apple id every couple of months or so, suddenly i cannot anymore? it says “ your purchase could not be completed , contact itunes store support to complete this transaction “ i have already added funds to my card and it has the amount that i want in my apple id.. please help !!
iPhone 11
You need to do as instructed and contact Apple.
You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:
1. Click on this link --> Choose your country or region - Official Apple Support
2. Select your country
3. Select: Billing & Subscriptions
4. Select: Subscriptions & Purchases
5. Select: Update payment method
6. Select a chat session or a phone call.
You need to do as instructed and contact Apple.
You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:
1. Click on this link --> Choose your country or region - Official Apple Support
2. Select your country
3. Select: Billing & Subscriptions
4. Select: Subscriptions & Purchases
5. Select: Update payment method
6. Select a chat session or a phone call.
it says “ your purchase could not be completed , contact itunes store support to complete this transaction “
If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one
If you have add funds to your Apple ID balance, it would take about 1 to 3 business days.
So check again after a few days, see -> Check your Apple ID balance
add funds to apple id
