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Hi to everyone, i have a problem on my MacBook Air (2020).
I want to update macOS Big Sur to macOS Monterey, but when I try to install it using the installer, when it asks me the administrator credentials, I insert them but it does not works.
What can I do?
Thanks
MacBook Air
This is specific to updating from Big Sur 11.6.1 to Big Sur 11.6.8
There are factors:
1 - Like poor Wifi connection
2 - Slow wifi connection
3 - Too many other people downloading at the same time and Apple Severs are overloaded
4 - Software on the computer interfering with the download process including AntiVirus Software
Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.
5 - Running behind a VPN which may increase Packet losses or corruption of the download
6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer.
7 - Best Results are via Ethernet Cable to Router
8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences
This is specific to updating from Big Sur 11.6.1 to Big Sur 11.6.8
There are factors:
1 - Like poor Wifi connection
2 - Slow wifi connection
3 - Too many other people downloading at the same time and Apple Severs are overloaded
4 - Software on the computer interfering with the download process including AntiVirus Software
Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.
5 - Running behind a VPN which may increase Packet losses or corruption of the download
6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer.
7 - Best Results are via Ethernet Cable to Router
8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences
Are you Logged into the Administrator Account of this computer ?
Is this computer running the most up-to-date version of Big Sur version 11.6.8 ?
If not, suggest updating Big Sur to 11.6.8 before attempting the upGrade to Monterey
It would appear that the Admin Account has Lost its' privileges as an Admin Account.
The supplied link may help regain your Admin Privileges again
That or >>
Reset Computer Password for the Administrator Account Password
Intel Computer
1 - Restart computer and immediately hold Command + r keys
2 - Top Tool Bar >> Utilities >> Terminal
3 - Type resetpassword as one word and no spaces
4 - Press Return key
5 - Follow the prompts and remember the New Password
Apple Silicon M1 / M2 Computer
1 - Choose Apple menu > > Shut Down.
2 - Press and hold the power button on your Mac until you see “Loading startup options.”
3 - Click Options, then click Continue.
4 - Top Tool Bar >> Utilities >> Terminal
5 - Type resetpassword as one word and no spaces
6 - Press Return key
7 - Follow the prompts and remember the New Password
I am also attaching the screen that appears when I try to install Monterey, after entering the correct credentials, I return to the previous screen
Yes, I am logged into the administrator account, but I have the version Big Sur 11.6.1, but I cannot find version 11.6.8, how can I install it?
Thanks
I found the Big Sur 11.6.8 installer, but it gives the same error as Monterey.
Hi, thanks for the advice, but I already have an admin user...
I cannot install macOS Monterey
