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Hi,
Last night I received invoice transaction from my credit card bank, If I make a transaction with Apple.com/Bill merchant with a large nominal amount, but I don't receive anything from Apple's receipt in my email, and I don't have a paid subscription.
Can you help me about this? or maybe I'm exposed to scam or fraud?
Thank you
MacBook Air 13″, macOS 12.5
See the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period. Refunds are not guaranteed. For more information, see the Terms & Conditions.
❗️ Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
See the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
If you see an unexpected charge
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period. Refunds are not guaranteed. For more information, see the Terms & Conditions.
❗️ Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Thanks Raicya,
But that's the problem, I cannot find any subs apps in my purchase history but I got the billing statement from my bank account.
It's weird when I'm not using my cc for subs apps in apple, even I'm not using paid apps (all apps I've install is free) but I got the billing statement from my bank acc and there is no receipt/invoice from apple
👉 Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Also report to the police.
Unknown transaction from Apple.com/Bill
