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Purple line on iPad 9th generation

How do I fix the purple line across my screen on my iPad 9 th generation

Posted on Aug 20, 2022 11:29 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2022 2:10 AM

if it was me then I would


try

restarting the ios device Force restart iPhone - Apple Support and

check if it resolved it if it did not


then I would try Restore your iPhone, iPad, or iPod to factory settings - Apple Support - Apple Support if that did not resolve it then I would


contact apple about repair Contact - Official Apple Support

2 replies
Question marked as Top-ranking reply

Aug 21, 2022 2:10 AM in response to aadan96

if it was me then I would


try

restarting the ios device Force restart iPhone - Apple Support and

check if it resolved it if it did not


then I would try Restore your iPhone, iPad, or iPod to factory settings - Apple Support - Apple Support if that did not resolve it then I would


contact apple about repair Contact - Official Apple Support

Aug 21, 2022 3:50 AM in response to aadan96

Begin with a forced-restart of your iPad - as this will often resolve an isolated issue:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If the problem remains unresolved, you’ll need to determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that may require a repair. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support


If the test suggests a screen hardware fault, you would be best advised visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If a repair is required, you’ll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Purple line on iPad 9th generation

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