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Michelemmm Author

Level 1

4 points

iMac diagnostics at genius bar

I have a iMac purchased in 2013 running macOS Catalina that is experiencing sudden unexpected freezing then shutdowns. Is there a cost if I bring into genius bar for diagnostics?

iMac (24-inch, M1, 2021, 2 ports)

Posted on Aug 24, 2022 11:00 AM

Top-ranking reply

babowa

Level 9

78,405 points

Posted on Aug 24, 2022 11:28 AM

There should not be, but the Genius Bar may not have time to run diagnostics on an obsolete device so you best check if they will when asking for an appointment

Obtaining service for your Apple product after an expired warranty - Apple Support

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iMac diagnostics at genius bar

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