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Trying to reset Ipad and it is still connecting to the old Apple Id with password we don't have after factory reset.

I have my daughters Ipad bought from 2016. We set it up and we forgot the password for her Apple Id. We are trying to factory reset and it pops up with her old Apple Id. How do we remove that so she can start over?

Posted on Aug 25, 2022 9:02 PM

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Question marked as Top-ranking reply

Posted on Aug 26, 2022 11:16 AM

If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If you have 2 Factor Authentication enabled, if you can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   *

1 reply
Question marked as Top-ranking reply

Aug 26, 2022 11:16 AM in response to Lnr1516

If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If you have 2 Factor Authentication enabled, if you can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   *

Trying to reset Ipad and it is still connecting to the old Apple Id with password we don't have after factory reset.

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