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Level 1

12 points

Used my MacBook Air yesterday, I did not close programs or shutdown. Today it’s unresponsive, plugged it to power source and it’s still unresponsive after hours. How do I fix

Unresponsive MacBook air

MacBook Air

Posted on Aug 27, 2022 6:00 PM

Top-ranking reply

Level 9

56,191 points

Posted on Aug 28, 2022 8:51 AM

If your Mac doesn't seem to turn on after you press the power button, follow these steps:

Make sure that your Mac is connected to AC power. If it doesn't have a built-in display, make sure that your external display is connected to power, connected to your Mac, and turned on.
Press and hold the power button on your Mac for at least 10 seconds, then release.
Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
If you see no change on your Mac, press and release the power button normally.
If your Mac now turns on but stops at some other screen during startup, follow the steps for when your Mac doesn't start up all the way.

If your Mac still doesn't turn on, get live expert assistance by contacting Customer Support by phone or chat:

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