My online order is not delivered

If your order shows it was shipped, Apple always provides a tracking number. Have you followed the tracking number to see where the order is and when to expect it?

tiff288 wrote:

My online purchased (13inch macbook pro) is not delivered, but the order status showed it was shipped

If was shipped then you can expect a delivery is on its way...

Order status:

https://secure.store.apple.com/shop/order/list

Shipping & Pickup - Shopping Help - Apple