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iPad air2 shuts off when battery at 66%

Why is my iPad Air to shutting off even though the battery percentage isn’t low?

iPad Air 2, iPadOS 15

Posted on Sep 5, 2022 9:08 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2022 2:35 PM

Before proceeding with the battery replacement, ensure that you have created either an iCloud or iTunes backup - as the replacement process will cause all locally stored to be lost from the iPad. After the battery has been replaced, you can restore from the backup.


How to back up your iPhone, iPad, and iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

4 replies
Question marked as Top-ranking reply

Sep 5, 2022 2:35 PM in response to Ragsgolf

Before proceeding with the battery replacement, ensure that you have created either an iCloud or iTunes backup - as the replacement process will cause all locally stored to be lost from the iPad. After the battery has been replaced, you can restore from the backup.


How to back up your iPhone, iPad, and iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Sep 5, 2022 9:21 AM in response to Ragsgolf

As described your battery may require replacement. Assuming that the iPad remains functional, you would be well advised to directly contact Apple Support - and request a remote battery test. The result of the test may better inform your next steps.


You will find the Contact Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


As a further alternative, you might visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess you iPad:

Genius Bar Reservation and Apple Support Options - Apple

Sep 5, 2022 10:42 AM in response to LotusPilot

Unfortunately our town doesn’t have an Apple Store so visiting the Genius Bar isn’t an option. I did talk with a local tech guy who said he could replace the battery for about $100. Cheaper than buying a new iPad but a bit scary. Will I lose my sod and data? I do have my iVloud account so would hope not. Maybe I can just live with having to constantly plug in and restart.

iPad air2 shuts off when battery at 66%

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