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app subscription

basically today my bank account was charged $38.60 for a app subscription i didn’t give my authority to purchase. i was wondering if there is a way i can get my money back.

it won’t let me cancel the subscription

Posted on Sep 10, 2022 7:11 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2022 8:02 PM

Hi jamilet112,

Welcome to the Apple Community.


Re: app subscription i didn’t give my authority to purchase


If you recently had a free trial,:

you would have needed to cancel at least 24 hours before free trial expires, so you would not be charged.


Re: it won’t let me cancel the subscription


Wondering where you tried to cancel it

and whether or not it was from Apple,

and if you saw an error message that could help you


You would really need to cancel that subscription so you are not charged again when it falls due.


Apple support have articles online (links below) that may help.


If you want to cancel a subscription from Apple – Apple Support


If the subscription that you want to cancel is not listed – Apple Support


Cancelling subscriptions is slightly different in some countries:

About cancelling subscriptions in Germany, Israel, South Africa or Turkey – Apple Support


or

Try using the same app that charged you, or contact it's merchant, or website, to cancel.

__________________________________________________________________________


Re: a way i can get my money back ?


How to: Request a refund for apps or content that you bought from Apple – Apple Support


or

If an app-developer has your money (ie not Apple)

How to contact an app developer – Apple Support


or

The best source of help for a product not made by Apple (a third-party product)

is the company or person who made it—its vendor or developer:

How to: Contact a third-party vendor - Apple Support

__________________________________________________________________________


If needed:

You might want to reach out to the Billing Support Team:

There is a “Get Support” Link (or an App) at the bottom of their webpage. (link below)

Subscriptions and Billing - Official Apple Support


All the best :-)

4 replies
Question marked as Top-ranking reply

Sep 10, 2022 8:02 PM in response to jamilet112

Hi jamilet112,

Welcome to the Apple Community.


Re: app subscription i didn’t give my authority to purchase


If you recently had a free trial,:

you would have needed to cancel at least 24 hours before free trial expires, so you would not be charged.


Re: it won’t let me cancel the subscription


Wondering where you tried to cancel it

and whether or not it was from Apple,

and if you saw an error message that could help you


You would really need to cancel that subscription so you are not charged again when it falls due.


Apple support have articles online (links below) that may help.


If you want to cancel a subscription from Apple – Apple Support


If the subscription that you want to cancel is not listed – Apple Support


Cancelling subscriptions is slightly different in some countries:

About cancelling subscriptions in Germany, Israel, South Africa or Turkey – Apple Support


or

Try using the same app that charged you, or contact it's merchant, or website, to cancel.

__________________________________________________________________________


Re: a way i can get my money back ?


How to: Request a refund for apps or content that you bought from Apple – Apple Support


or

If an app-developer has your money (ie not Apple)

How to contact an app developer – Apple Support


or

The best source of help for a product not made by Apple (a third-party product)

is the company or person who made it—its vendor or developer:

How to: Contact a third-party vendor - Apple Support

__________________________________________________________________________


If needed:

You might want to reach out to the Billing Support Team:

There is a “Get Support” Link (or an App) at the bottom of their webpage. (link below)

Subscriptions and Billing - Official Apple Support


All the best :-)

Sep 10, 2022 8:37 PM in response to jamilet112

Thank you for your reply, jamilet112,

and for giving us a little more info.


We are all Apple users, like yourself, so we do not have any access to your accounts or details.

Can not see any way to help much more with the info we have.


Hope something in the linked articles can help you resolve this.

or

You might want to try reaching out to the App Store Support Team:

App Store - Official Apple Support


app subscription

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