Why does my iPhone say Unknown Part for the camera?

Click on the Get Support link at the top right of this page and Apple Support can reset your phone assuming you did not get the camera replaced. If your camera is working but you are getting this message it is a minor issue and can be handled over the phone or by making an appointment at an Apple Store if you prefer.

The unknown part error is as important as the Check Engine light in your car.

—It needs to be serviced A.S.A.P.—

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Live chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

Have you had the phone repaired by a non-Apple provider? That typically indicates a non-Apple part was used in a repair.