Missed calls showing multiple contacts

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Level 1

4 points

Missed calls showing multiple contacts

I’m having a problem with IOS16. Ever since I updated, my Missed Calls are showing multiple contacts (one is correct but the rest are random and wrong). Example: I miss a call from person A and it shows a missed call from person A, person B, and sometimes C. It comes up at “Contact A & Contact B.” The random contacts (B and C) are not the same each time, though they appear to come from my favorites OR other recent calls. I had this problem on my original phone when updated to IOS 16 and it’s continued on my iPhone 14 Pro. Any suggestions to fix? My contacts are from my Exchange account and not iCloud.

iPhone 14 Pro

Posted on Sep 19, 2022 5:01 AM

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Answer 1

Sep 22, 2022 1:09 PM in response to AEGNJ

Hello AEGNJ,

Are all the contacts this happen with Exchange contacts?

If so, check if they are appearing correctly in the Contacts app itself. You may also want to check to see if your default account is set to Exchange if that's what you plan on using: Add and use contact information on iPhone - Apple Support

Thanks and have a great day.

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Answer 2

AEGNJ Author

Level 1

4 points

Sep 26, 2022 7:29 AM in response to AEGNJ

Apple Support came to the rescue. Here's what they had me do on iOS 16.0.2:

1) Go to Settings

2) Turn off Share Focus Status

3) Clear call log

4) Turn back on Share Focus Status

I have no idea why the Share Focus Status setting would interfere with my call log, but this worked like a charm. Hope it helps others.

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Answer 3

AEGNJ Author

Level 1

4 points

Sep 22, 2022 1:18 PM in response to Nicholas_B2

My contacts are working fine in the Contacts app and are all in Exchange (which is my default). It’s just that my recent calls list is showing each call has “tag along” unrelated contacts who weren’t on the call. It is not a situation where I have more than one contact card for a contact. It is just pulling random contacts and making it look as though one on one calls are conference calls. Same with missed calls. Any ideas??

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Answer 4

karina184

Community Specialist

Sep 22, 2022 1:30 PM in response to AEGNJ

Hey AEGNJ,

Thanks for clarifying. At this point, we would recommend reaching out to Apple Support. They will have the necessary tools to investigate into this a little deeper: Get Support.

Cheers.

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Answer 5

Jmanna13

Community Specialist

Sep 26, 2022 11:18 AM in response to AEGNJ

Thanks for reaching back out AEGNJ. We're happy to know it's working for you. Please reach out if you have any other questions or concerns.

Regards.

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Missed calls showing multiple contacts

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