You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an Apple external keyboard (the one that doubles as a case) for my iPad Pro 9.7. It’s a 2018 model. Stopped working after an IOS upgrade, but 3 days ago connected again and it worked! Now stopped again. I’ve cleaned connectors, tried reset all settings, full factory reset and no joy. Any suggestions?
iPad Pro 9.7-inch WiFi
Your update to iPadOS 15.7 is likely just coincidental to the issue.
Remove the Smart (folio) keyboard from your iPad - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser. Ensure that the contacts are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
Given your description, you may see occasional appearance of this error >>> If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture with extended use - this usually resulting in errors and/or the on-screen notification.
A Smart folio keyboard is itself not repairable. If a fault has developed, the only remedy is replacement of the keyboard. If you are within your one-year limited warranty, you’ll need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
Genius Bar Reservation and Apple Support Options - Apple
Your update to iPadOS 15.7 is likely just coincidental to the issue.
Remove the Smart (folio) keyboard from your iPad - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser. Ensure that the contacts are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
Given your description, you may see occasional appearance of this error >>> If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture with extended use - this usually resulting in errors and/or the on-screen notification.
A Smart folio keyboard is itself not repairable. If a fault has developed, the only remedy is replacement of the keyboard. If you are within your one-year limited warranty, you’ll need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
Genius Bar Reservation and Apple Support Options - Apple
thanks for your reply and help. I’ll do as you suggest and see where I get to. Also have booked an appointment at local Genius Bar. It could well be as you say that it’s just come to the end of its life.
Just to add, I’m using OS 15.7.
You are very welcome. Hopefully the technicians will provide a definitive answer.
Keyboard not working on iPad Pro 9.7”
