You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

DitteSD Author

Level 1

4 points

Brand-new MacBook Pro won't play videos on Safari

I can't get my MacBook Pro to play videos in Safari.

On video platforms like YouTube and BBC iPlayer it just shows the first frame of the video. Occasionally, if I leave it to "run", it will skip to a frame further on in the video, but it's never play any sound and never show any video.

On Facebook or Instagram it will very occasionally play a bit of a video, but generally the same issue.

Our wifi is working fine, and videos are playing no problem on phones, iPad and iMac.

The computer is two months old and did work for a while before this issue arose.

MacBook Pro 14″, macOS 12.5

Posted on Sep 29, 2022 2:33 AM

Top-ranking reply

John Galt

Level 10

146,348 points

Posted on Sep 29, 2022 7:56 AM

Read and follow all the steps in If Safari on Mac doesn't open a webpage or isn't working as expected - Apple Support.

In addition to them try simply restarting your Mac in the usual manner.

View in context

Brand-new MacBook Pro won't play videos on Safari

Similar questions