Pro Tools Won't Open - Helper Tool Prompt Window Trying To Install

Question

Pro Tools Won't Open - Helper Tool Prompt Window Trying To Install

I have Pro Tools Artist 2022.7 Subscription. It was working fine before when I first downloaded it, now it will not open. I keep getting "Pro Tools is trying To Install a new Helper Tool" prompt. I type in my password and hit "Install Helper". It says to relaunch Pro Tools, but it still won't open. I just get the "Helper Tool" prompt again and again. I've tried all of the on-line suggestions that I could find such deleting any avid files in Library/LaunchDaemen and PrivilegedHelperTools, but still won't open.

I have a Mac mini running Mac OS Sierra 10.12

Please HELP!!

Thanks!

Mac mini, macOS 10.12

Posted on Oct 3, 2022 10:32 AM

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Answer 1

BDAqua

Level 10

244,835 points

Oct 3, 2022 1:25 PM in response to davidsingermixer

Start with this...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Answer 2

Oct 3, 2022 9:35 PM in response to BDAqua

Thanks so much for your suggestion!! Unfortunately, it didn't work : (

Apple Support (or more appropriately, UNsupport) seems impossible to contact. No help at all. You were the only one so far to provide a possible remedy.

Thanks!

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Answer 3

BDAqua

Level 10

244,835 points

Oct 3, 2022 9:50 PM in response to davidsingermixer

Aw geez!?

You men this doesn't get you to Apple???

Apple Support

What OS version are you on?

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Pro Tools Won't Open - Helper Tool Prompt Window Trying To Install

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