You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Hi, i bought iPhone 14 pro max (in the united states) for my mom that lives in Mexico. Her Mexican carrier TELCEL says that they do not support an ESIM. Anyone knows how can she transfer her phone line to the new Iphone 14 pro max?
Find wireless carriers and worldwide service providers that offer eSIM service - Apple Support
TELCEL is on this list toward the bottom of carriers who support eSIM “using other eSIM activation methods” whatever that means. The fact remains that no one here has any idea. We are not Apple employees, just users like yourself. You must contact TELCEL to find out for sure as they are the only ones who know if or when they will support eSIM and how they will do so.
Find wireless carriers and worldwide service providers that offer eSIM service - Apple Support
TELCEL is on this list toward the bottom of carriers who support eSIM “using other eSIM activation methods” whatever that means. The fact remains that no one here has any idea. We are not Apple employees, just users like yourself. You must contact TELCEL to find out for sure as they are the only ones who know if or when they will support eSIM and how they will do so.
For what it's worth.......
I asked one of the Genius types at the Apple Store in Mexico city about this a few months ago. At that time, Telcel did "support" eSIM, but it was not possible to set up the phone remotely for this.
You had to take the phone to a Telcel outlet to have them set up eSIM. I did not do this because I did not need to have eSIM set up, I was using AT&T's International Plan at the time.
Don't know if anything has changed as far as Telcel and eSIM. Best to try to get a hold of Telcel directly.
That would be a good question to ask Telcel.
Take the phone back for a refund, if Telcel doesn't support eSIMs, it won't work with that carrier.
Were you able to figure this out? I just read that Telcel does offer this. I am in the same dilema
When will telcel Mexico support an Esim for iphone 14 pro max?
