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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi. I can’t seem to watch the Apple TV app on my Samsung smart Tv. It constantly freezes and then goes to a “Video Unavailable” screen.
This isn’t a problem with the internet or Tv, I have no problem watching other apps like Disney+ on it.
I can’t seem to be able to delete and reinstall the app, but I’ve tried to reset it with no luck.
Hi, I'm having the same freezing/buffering issue on a Samsung Smart TV with Apple TV pre-installed. Last week I activated a free trial and it worked fine for a few days, now every time I use it it freezes and usually at the same points of the shows. Then no other shows/films will play past the initial advert. The TV OS is up to date, my broadband monitor shows no loss of signal, ect. The app is set to update automatically as far as I can see. I've tried holding the TV power button for 5 secs to cold boot it and the app starts working again, but stops within 15-20 mins. I can watch the shows on my laptop without freezing, just not on the TV.
Any other ideas would be really helpful, thanks.
Hi, I'm having the same freezing/buffering issue on a Samsung Smart TV with Apple TV pre-installed. Last week I activated a free trial and it worked fine for a few days, now every time I use it it freezes and usually at the same points of the shows. Then no other shows/films will play past the initial advert. The TV OS is up to date, my broadband monitor shows no loss of signal, ect. The app is set to update automatically as far as I can see. I've tried holding the TV power button for 5 secs to cold boot it and the app starts working again, but stops within 15-20 mins. I can watch the shows on my laptop without freezing, just not on the TV.
Any other ideas would be really helpful, thanks.
Something is causing the app to be unable to contact the remote servers.
See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
“Video not available” may mean no valid reaction from the remote server.
Else
If you have reviewed the troubleshooting tips listed above, then the next step would be to contact a specialist on the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Thanks for the quick reply. I'll look into that.
Cheers
Apple TV constantly hangs on Samsung Tv
