You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Locked iPhone

Hi, we are having an iPhone at our Organization for our work. Unfortunately the person who was using the phone left the organization with phone locked with his passcode/PIN. Could you please let me know what are the options to unlock the phone?


Thanks

iPhone 11

Posted on Oct 20, 2022 1:16 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2022 1:28 PM

If your device has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️


After restoring the phone using one of the methods above you can restore your most recent backup.

3 replies
Question marked as Top-ranking reply

Oct 20, 2022 1:28 PM in response to MacRounder

If your device has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️


After restoring the phone using one of the methods above you can restore your most recent backup.

Locked iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.