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iPhone 13 Face ID not working

Ever since I did the iOS 16 Update my Face ID on my phone is not working. There are multiple reports online of people experiencing this issue as well. Does anyone know if Apple is going to address this since it's kind of a big thing considering people use Face ID to do everything on their phones?


[Re-Titled by Moderator]

iPhone 13, iOS 15

Posted on Oct 24, 2022 9:02 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2022 9:13 AM

Follow these steps, testing after each step:




If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

3 replies
Question marked as Top-ranking reply

Oct 24, 2022 9:13 AM in response to zertiwati

Follow these steps, testing after each step:




If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

iPhone 13 Face ID not working

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