You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello my iPhone XR is frozen on screen

X-ray on frozen screen

iPhone XR, iOS 15

Posted on Oct 30, 2022 10:15 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2022 10:23 AM

Phone frozen or will not turn on, logo Bootloop or Stuck on apple logo

 

Do this sequence which starts with Forced Restart then goes onto Recovery Mode. 

 

Click hereIf your iPhone won't turn on or is frozen – Apple Support (UK)

or watch this video which has the same actions

Click herehttps://youtu.be/2CRilTPouRU?t=97

Try to use the Update option. There is no guarantee you can save any data since your last backup if you need to use the Restore option.


1 reply
Question marked as Top-ranking reply

Oct 30, 2022 10:23 AM in response to lakisha230

Phone frozen or will not turn on, logo Bootloop or Stuck on apple logo

 

Do this sequence which starts with Forced Restart then goes onto Recovery Mode. 

 

Click hereIf your iPhone won't turn on or is frozen – Apple Support (UK)

or watch this video which has the same actions

Click herehttps://youtu.be/2CRilTPouRU?t=97

Try to use the Update option. There is no guarantee you can save any data since your last backup if you need to use the Restore option.


Hello my iPhone XR is frozen on screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.