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Refund is not in my card

I recently requested a refund and it says that you guys refunded me for my purchase but the money is not in my card. I am not sure what to do.


[Re-Titled by Moderator]

Posted on Nov 3, 2022 6:25 PM

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Question marked as Top-ranking reply

Posted on Nov 3, 2022 6:29 PM

This is primarily a user-to-user support forum; other Apple users like you. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


1 reply
Question marked as Top-ranking reply

Nov 3, 2022 6:29 PM in response to Joseph0405

This is primarily a user-to-user support forum; other Apple users like you. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Refund is not in my card

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