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I’ve just purchased a MacBook Air and I’ve been locked out from im trying to factory reset it so I can start fresh any idea how to do this? It’s not recognising my password or Apple ID
If this is a used Mac return it to the seller. It has not been properly prepared for sale.
What to do before you sell, give away, or trade in your Mac - Apple Support
Sorry to confirm what has has already been mentioned.
At the Moment the user has a niece paperweight until the Original Owner does what should have been done before you took ownership
How to factory reset macbook air
