why I can't use apple ID balance to buy a refurbished apple watch

My apple balance can fully cover the price, but the system showed my credit card was rejected by the bank.

Posted on Nov 9, 2022 9:33 AM

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Why can’t I use my Apple ID balance to buy an Apple Watch? I purchased two gift cards and was instructed to add them to my apple wallet. I now have a $400 Apple ID balance that says I can use to purchase products, but upon checkout it will not let me.
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Apple Watch credit card payments declined but card works with Apply Pay Same card works fine for all other uses of Apple Pay. The declines are for expiration date or security code, neither of which can I see in the Apple Wallet information for the card. Contacted card issuer and they said everything looks good on their end. They could see the denials for expiration date and security code from attempts to use the Apple Watch but that the same physical card had worked fine. The problems began on Jan 1. Is it possible something needs to be reset? I deleted the card from the wallet and re-added it, but that did not help. And the problem is intermittent. The Watch works for some merchants but not others. Any advice on what to try next?
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1 reply

Nov 9, 2022 9:39 AM in response to yutong53

We are all users on this user to user only forum. We can't know why you've had this issue. Use the Support button at the bottom left of this page to reach out to Apple directly for guidance.

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why I can't use apple ID balance to buy a refurbished apple watch

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