I'm having trouble getting my refund

1.

If you have a subscription and you don't want to continue that subscription, you need always to cancel that subscription, see the following Apple articles:

See the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

Read also NordVPN Automatic Renewal:

• The payment will be charged to your Apple ID Account at confirmation of purchase.

• The subscription renews automatically unless the auto-renew is turned off at least 24 hours before the end of the current billing period.

• Your account will be charged for renewal within 24-hours prior to the end of your selected subscription.

• Your subscriptions can be managed and auto-renewal can be turned off by going to your App Store Account Settings.

• You are welcome to read NordVPN Terms of Service and Privacy Policy here: https://nordvpn.com/terms-of-service/

2.

If you have received an invoice from Apple, it will be stated on the invoice for what you have to pay.

Tap on Report a problem on the invoice.

or see -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.