My iPhone xs-max Screen freezing and restarting after last update 16.1.1

mobile became hot , Screen freezing and restarting after last update 16.1.1 many times.


iPhone XS Max

Posted on Nov 19, 2022 5:16 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2022 8:21 AM

Hi halimo2m,


Thanks for posting in Apple Support Communities.


We understand that your iPhone has become hot and started freezing up since you updated iOS. To address this behavior, go to Settings > Battery > Battery Health and make sure that there aren't any alerts and that your battery isn't 80% or below. Having a depleted battery could cause performance issues.


Make sure that you're keeping iPhone in temperatures between 0º and 35º C (32º to 95º F. It is not uncommon for certain tasks to cause iPhone to become warmer such as charging.


You might notice that your device feels warmer when you:
*Set up your device the first time
*Restore from a backup
*Wirelessly charge your device
*Use graphics-intensive or processor-intensive apps, games, or features, including augmented-reality apps
*Stream high-quality video

These conditions are normal, and your device will return to a regular temperature when the process is complete or when you finish your activity. If your device doesn't display a temperature warning, you can keep using your device.

You can find these and additional details in If your iPhone, iPad, or iPod touch gets too hot or too cold and If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly.



Regards.


1 reply
Question marked as Top-ranking reply

Nov 22, 2022 8:21 AM in response to halimo2m

Hi halimo2m,


Thanks for posting in Apple Support Communities.


We understand that your iPhone has become hot and started freezing up since you updated iOS. To address this behavior, go to Settings > Battery > Battery Health and make sure that there aren't any alerts and that your battery isn't 80% or below. Having a depleted battery could cause performance issues.


Make sure that you're keeping iPhone in temperatures between 0º and 35º C (32º to 95º F. It is not uncommon for certain tasks to cause iPhone to become warmer such as charging.


You might notice that your device feels warmer when you:
*Set up your device the first time
*Restore from a backup
*Wirelessly charge your device
*Use graphics-intensive or processor-intensive apps, games, or features, including augmented-reality apps
*Stream high-quality video

These conditions are normal, and your device will return to a regular temperature when the process is complete or when you finish your activity. If your device doesn't display a temperature warning, you can keep using your device.

You can find these and additional details in If your iPhone, iPad, or iPod touch gets too hot or too cold and If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly.



Regards.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone xs-max Screen freezing and restarting after last update 16.1.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.