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iphone

Hi, i recently tried to get into an old phone and it said “disabled connect to itunes”. I did as it said and it gave me an option to restore or update. I chose restore because all i’m trying to do is reset the iphone. I waited for awhile and nothing happened and the phone turned back on. Still it said “connect to itunes”. Instead of hitting restore i hit update and half way through it just stopped updating and said error. My phone has been on the updating screen for 2+ hours. what can i do?

Posted on Nov 22, 2022 4:38 PM

Top-ranking reply

ChrisJ4203

Level 10

230,618 points

Posted on Nov 22, 2022 4:44 PM

See the instructions here, If you forgot your iPhone passcode - Apple Support. You need to put the device into Recovery Mode, by following the steps in that support document.

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