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new MacBook Pro 13"

when login it says "your account is locked"


MacBook Pro 13″, macOS 13.0

Posted on Dec 4, 2022 3:45 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2022 4:21 PM

Hi new4mac,


From what you've shared it sounds like your Apple ID may be locked or disabled. If this is correct you'll need to reach out to support in your region for additional assistance. Details can be found here: If your Apple ID is locked or disabled - Apple Support


If this issue is with the user password on your Mac you can reset it. You'll have access to three options which are all outlined here: If you forgot your Mac login password


Cheers!

2 replies
Question marked as Top-ranking reply

Dec 6, 2022 4:21 PM in response to new4mac

Hi new4mac,


From what you've shared it sounds like your Apple ID may be locked or disabled. If this is correct you'll need to reach out to support in your region for additional assistance. Details can be found here: If your Apple ID is locked or disabled - Apple Support


If this issue is with the user password on your Mac you can reset it. You'll have access to three options which are all outlined here: If you forgot your Mac login password


Cheers!

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