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Unable to sign into Apple TV on the TV

"Verification failed. There were errors while you were signing in. Try again later."


I reset, rebooted, stood on my head. Can't get past this error message. This is about a subscription to AppleTV. Not about an APPLE product.


Please help!!!

FireTVStick(Gen2),

Posted on Dec 15, 2022 11:54 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2022 3:04 PM

Some other users have also recently mentioned this error message on this forum.

I haven’t seen a broad general resolution here though.


- Please verify that the Fire TV system software is up-to-date.

- Verify that the Apple TV app is up-to-date, if not done automatically.

- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.

- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.

- Verify that your Fire TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).


Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

1 reply
Question marked as Top-ranking reply

Dec 15, 2022 3:04 PM in response to 8usanV

Some other users have also recently mentioned this error message on this forum.

I haven’t seen a broad general resolution here though.


- Please verify that the Fire TV system software is up-to-date.

- Verify that the Apple TV app is up-to-date, if not done automatically.

- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.

- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.

- Verify that your Fire TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).


Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Unable to sign into Apple TV on the TV

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