You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What do I do if my old iPhone says connect to iTunes to reset passcode to unlock iPhone

How can I unlock my iPhone XR without connecting to iTunes

iPhone XR

Posted on Dec 16, 2022 3:38 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2022 3:48 PM

You can try to reset the passcode by using the Apple Support document linked above your name, but there might be a reason why the messages that you are seeing instruct to connect to iTunes (on a PC) or the Finder (on a Mac).


If you cannot reset things using the first support article, then you will need to use this article:


If you forgot your iPhone passcode - Apple Support


If you have a current backup, you can use that during the new setup process to restore data to the phone.

3 replies
Question marked as Top-ranking reply

Dec 16, 2022 3:48 PM in response to Oliveira8642

You can try to reset the passcode by using the Apple Support document linked above your name, but there might be a reason why the messages that you are seeing instruct to connect to iTunes (on a PC) or the Finder (on a Mac).


If you cannot reset things using the first support article, then you will need to use this article:


If you forgot your iPhone passcode - Apple Support


If you have a current backup, you can use that during the new setup process to restore data to the phone.

What do I do if my old iPhone says connect to iTunes to reset passcode to unlock iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.