You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X screen unresponsive. No swipe up or manual turn off.

Any other way to “reboot” the phone?

iPhone X

Posted on Dec 18, 2022 5:47 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2022 11:39 AM

NoSamsungHere ~ iPhone X was discontinued on September 12, 2018 – so even without knowing the max cap %, it's likely that the original battery is weak due to age and multiple charging cycles. Have the battery replaced:


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


õ¿õ¬

7 replies
Question marked as Top-ranking reply

Dec 19, 2022 11:39 AM in response to NoSamsungHere

NoSamsungHere ~ iPhone X was discontinued on September 12, 2018 – so even without knowing the max cap %, it's likely that the original battery is weak due to age and multiple charging cycles. Have the battery replaced:


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


õ¿õ¬

Dec 18, 2022 7:00 PM in response to NoSamsungHere

NoSamsungHere Said:

"iPhone X screen unresponsive. No swipe up or manual turn off.: Any other way to 'reboot' the phone?"

-------


Troubleshooting a Frozen iPhone:

Try the Tips at these Apple Support Links:






Dec 18, 2022 7:04 PM in response to NoSamsungHere

NoSamsungHere wrote:

Thanks for the tip. Tried it a few times with no luck. It looks like it restarts but the touch functions are not working; flashlight, Cancel, slide to power off, swipe up to unlock.

Try again, and when you see Slide… keep holding until you see an Apple logo.


And if it still doesn’t work contact Apple about a hardware repair.

iPhone X screen unresponsive. No swipe up or manual turn off.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.