Music on iOS won't play tracks due to "not currently available in your country or region"

Bert

Just FYI … believe that my greyed out songs were those that I imported from my store bought CD's … … that's why I don't understand why they are not available while I'm looking right at them on my CD shelf ?

💽

Mark Tucker1 iTunes Songs Greyed Out 🎵

I know just how you feel , this isn't a new issue . It happens every now and then … same message even though I imported it from my store-bought CD ! Sometimes it's okay at a later date or I may import it again . Unfortunately , at this time , I only have sympathy rather than a solution .

If songs are missing from your music library after you turn on Sync Library - Apple Support

If a song is grayed out :

If you see No Longer Available next to a song that's grayed out, the song was added from Apple Music and was removed from the Apple Music catalog.… can't be true , I never had a subscription , I purchased individual songs from the iTunes Store , but most of them are from my own music collection .

Hi Mark,

Experienced the same on my iPad a couple of hours ago, first time ever but solved it just now!

Also never subscribed nor used Apple Music Store, only purchased in iTunes (using Apple devices only).

Today I purchased 2 songs on my iPhone, which were greyed out and did not play on my (old but recently updated) iPad Pro, showing same “region” message as you have on your iPhone trying to play in Music app.

All my devices are registered in the same region as the one I bought the songs from and on 3 other Apple devices the purchases played in Music app.

Apple Support tried to solve by letting me re-log into my Apple account after logging out, which did not help.

Then Apple Support suggested to set my iPad back to basic set-up, which I refused to uphold all of my own settings.

Searching for the set-up of iTunes from the refusing-to-play device, I found 2 messages popped-up at bottom of screen leading to the messages on 2 greyed-out songs incl. direct manual download arrows.

After using these download-options, both numbers were no longer greyed out and became active for play in the Music app!

Have now set my iPad to auto-download purchases from iTunes to prevent re-occurrence.

Suspect latest software update changed the previous auto-download setup to manual.

Good luck! 👍

Response to Bert Eeken

Hey there Bert ,

I find it remarkable that Apple Support recommended going back to basic set-up …

you just go to your account in the iTunes Store , find the song you need in your purchases and tap the arrow . It wasn't always that easy … I'm not trying to give away my age here but , before the iCloud was built , I lost my entire iTunes library !

After crying on the phone with Apple Support , I opened an email from them containing a special code which enabled me to re-download the tunes .

I imported my CD's again and managed to retain a mostly , trouble free library since .

Anyway , my response is : 🥀 Sorry to rain on your parade , my iPad is set to " auto-download purchases from iTunes " , since 2008 and I have experienced

re-occurrence .

💡 We are a brilliant community , and we shall solve this mystery one day . 🔬

Sorry Mark,

Have no explanation to the reason why it happens.

Cannot help you any further, so when songs do not auto-download on your iPhone and like Anne suggested:

"you just go to your account in the iTunes Store (on your iDevice), find the song you need in your purchases and tap the download arrow".

Maybe someone in future be able to pin-point where it goes wrong and Apple will fix what actually goes wrong...

To : My Fellow Apple Buddies

Happy Winter Solstice ! Wednesday 21 December , 2022 @ 16:48 Pittsburgh Time

🍎Anne

Hello Anne,

Suspect iOS updates be the cause of re-occurring troubles.

One day we’ll all be in utopia…

Wish all a Mary Xmas and a happy iOS New Year.

Sorry Mark,

My misunderstanding.

Was under the impression you never bought thru Apple Music app, but just like me you did by your own songs thru iTunes.

Your problem be difficult to solve…