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If my son locked himself out of his phone and also cannot remember his Apple ID information can we just erase the phone and start over?

If my son locked himself out of his phone ( 7 plus) and doesn’t remember the passcode or his Apple ID information can we just erase the phone and start everything fresh with a new Apple ID?

iPhone 7 Plus

Posted on Dec 19, 2022 7:11 PM

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Question marked as Top-ranking reply

Posted on Dec 19, 2022 8:04 PM

Only if you never activated the Find My service, otherwise it will insist up proof of identity normally done by entering the log-in information.


This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.


This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support



1 reply
Question marked as Top-ranking reply

Dec 19, 2022 8:04 PM in response to Samaratrey

Only if you never activated the Find My service, otherwise it will insist up proof of identity normally done by entering the log-in information.


This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.


This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support



If my son locked himself out of his phone and also cannot remember his Apple ID information can we just erase the phone and start over?

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