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Untrusted certificate

I want to delete the untrusted certificate below but i can not because there is no way to delete it in the settings of the device.Does anyone know how i can delete it? Thank you

iPad Pro, iPadOS 16

Posted on Dec 30, 2022 2:09 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2022 6:23 PM

lambros1 wrote:

Apologies but I don’t understand. I would like to inform you that I have problem in this iPhone Pro and also IPad Pro. For any further information do not hesitate.


You have an iPhone, and an iPad.


You have found a certificate profile.


You would like that certificate profile deleted.


You have then referenced the trust store, something which is not related to this.


I first suggested deleting the certificate profile.


To read those deletion directions, tap or click on the following blue-text link:


➡️ Install or remove configuration profiles on iPhone - Apple Support ⬅️


If the profile cannot be removed, the usual reason is that the iPhone or iPad is “supervised”.

A supervised device is usually issued by a business or organization, and is managed by that organization.

Tap or click on the following link for more info on a supervised device:


➡️ Get started with a supervised iPhone or iPad - Apple Support ⬅️


I then asked whether this iPhone indicates it is “supervised”.


Does the iPhone, the iPad, or both, show as being supervised in the Settings app, as described above?

7 replies
Question marked as Top-ranking reply

Dec 30, 2022 6:23 PM in response to lambros1

lambros1 wrote:

Apologies but I don’t understand. I would like to inform you that I have problem in this iPhone Pro and also IPad Pro. For any further information do not hesitate.


You have an iPhone, and an iPad.


You have found a certificate profile.


You would like that certificate profile deleted.


You have then referenced the trust store, something which is not related to this.


I first suggested deleting the certificate profile.


To read those deletion directions, tap or click on the following blue-text link:


➡️ Install or remove configuration profiles on iPhone - Apple Support ⬅️


If the profile cannot be removed, the usual reason is that the iPhone or iPad is “supervised”.

A supervised device is usually issued by a business or organization, and is managed by that organization.

Tap or click on the following link for more info on a supervised device:


➡️ Get started with a supervised iPhone or iPad - Apple Support ⬅️


I then asked whether this iPhone indicates it is “supervised”.


Does the iPhone, the iPad, or both, show as being supervised in the Settings app, as described above?

Dec 30, 2022 4:09 PM in response to lambros1

lambros1 wrote:

Hi MrHoffman,

unfortunately I could not delete the certificate with the instructions you sent me. i need more help. thank you


Do you see a “supervised” message displayed in Settings? If so, this is a supervised iPhone or iPad and is thus a locked-down iPhone or iPad, and you will need to contact the IT folks that are responsible for and managing this iPhone to schedule removal or update.


Get started with a supervised iPhone or iPad - Apple Support


Untrusted certificate

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