You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my account disabled

Why is my account disabled

iPhone 12, iOS 16

Posted on Dec 31, 2022 5:14 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2022 5:20 PM

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


● If 'your account has been disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another reason then post here with details.



1 reply
Question marked as Top-ranking reply

Dec 31, 2022 5:20 PM in response to jessy190

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


● If 'your account has been disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another reason then post here with details.



Why is my account disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.