You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Since the iOS16 update my hearing aids simply do not remain connected to the iPhone 13. I have to reboot my hearing aids to reconnect. Pffft...this is annoying. I depend on the transmission of voices and media to my hearing devices - Question: Is anyone else having connectivity issues - anyone know a workaround??
iPhone 13
Yes, a lot of us have had connectivity issues for different reasons with iOS 16. What brand and model of hearing aids are you wearing? My guess from your description, miniRITE 500, is Oticon. Is that correct?
Yes, a lot of us have had connectivity issues for different reasons with iOS 16. What brand and model of hearing aids are you wearing? My guess from your description, miniRITE 500, is Oticon. Is that correct?
I had the same issues you describe after updating to iOS 16. It took a firmware update from Oticon to correct the problem. My audiologist updated my Oticon More S1 to firmware 1.4.1 and have not had any additional issues. I crossed my fingers when I updated to iOS 16.2 but everything is still fine. Talk to your audiologist about the firmware updates. I am not positive but I think there was an update for Oticon Opn as well.
Yes - correct. I have noticed that the app that controls features of the hearing aid (TV/volume/L-vs-R ear etc.) are functional and the accessibility controls within iOS 16 all function correctly. It is in the media (streaming/ phone calls/ ring tones/ sms tones etc) passthrough to hearing aids that the disconnect occurs. I have to "reboot" my hearing aids in close proximity to phone to get reconnected. Sometimes only one ear disconnects. It is only when I have distanced myself from phone that the disconnect occurs.
What experience have you had? Thanks for taking the time to respond. My sense of it is that enough people will complain and there will be a bug release of iOS 16 to correct the hiccups. What say you?
I use the following
Oticon More 2 miniRite
IPhone 12 mini
IOS 16.2
and I have the same intermittent failures
Just received a software upgrade IN the hearing aids
Also just received Ios 16.2
Obviously it is impossible to find out for me if Apple or Oticon is the failing party. It sure diminishes the advantages of modern equipment.
Tried many work-around tricks.
Non solved the problem
Peter
I have the same issue with Oticon More 1 hearing aids and an iPhone 13 running iOS 16.2. I've tried a multitude of things to make this work including scratching my phone and reinstalling everything. Oddly enough, everything works fine with my iPad.
I understand just how frustrating it is to pair and keep your hearing aids paired with your iPhone. Have you tried reaching out to Oticon directly? Here is a number you can call:
For support with your Oticon hearing aid wireless connections or the ON app, call us
at 1.855.400.9766. For optimal assistance, please have your hearing aid model and serial numbers available.
Through trial and error I have the following:
1 - The phone and aides connect at startup of hearing aide > all is normal
2 - IF you set the phone down and walk off past the bluetooth range the disconnect occurs
3 - Upon return to proximity of phone the connection is restored perfectly for control of the hearing aide - volume and program. This works and reconnects after separation - no problems
4 - The iPhone has a channel for streaming - or listening compatible device...THIS is the communication path that DOES NOT restore after a phone/aide separation.
So in summary the disconnect is in the listening / streaming communication path but NOT in the control channel. I cannot tell if it is the iOS update that caused the problem OR if the firmware update (at the same time) to the hearing aides is at fault. I can reconnect easily by rebooting the hearing aides when in proximity to the phone. Oddly enough sometimes only one ear reconnects but there we are. Frustrating at the least.
Your description is very accurate
I experience exactly the same.
I wrote an email to the support@oticon.com address with no reply so far.
Suggest you also write to them
The name of the CEO is Gary Rosenblum address the email to him!
Verify that your Oticon More have either firmware 1.4.1 or at least firmware 1.4.
Which version of IOS is running on your ipad?
16.2
The same IOS 16.2 on both systems seem to indicate a problem with th Oticon firmware.
I have 14.0 firmware from Oticon but since then the intermittent failures in the connection with the iPone
I followed rgilbert's recommendation to reset network, but my bluetooth still does not work. I have a Oticon Opn 1.
iOS 16 and miniRITE 500 hearing aids
