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apple id or password incorrect

Will not accept password and ID Apple iCloud. Changed password three times

Windows, Windows 10

Posted on Jan 9, 2023 8:47 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2023 7:52 AM

Hello gprogers48,


Since the credentials seem to be working some places and not others, we would suggest restarting the computer, and trying again. While simple, this can refresh the operating system, apps and connections.


If you have the same issue after restarting, can you clarify where you are having the problem? You say iCloud.com and iTunes are fine. Where exactly are you seeing the issue?


This information will help others determine the next step to take to find a solution.


Have a good day.

5 replies
Question marked as Top-ranking reply

Jan 12, 2023 7:52 AM in response to gprogers48

Hello gprogers48,


Since the credentials seem to be working some places and not others, we would suggest restarting the computer, and trying again. While simple, this can refresh the operating system, apps and connections.


If you have the same issue after restarting, can you clarify where you are having the problem? You say iCloud.com and iTunes are fine. Where exactly are you seeing the issue?


This information will help others determine the next step to take to find a solution.


Have a good day.

Jan 11, 2023 11:10 AM in response to gprogers48

Hello gprogers48,


Welcome to Apple Support Communities. 


We understand that you are unable to sign in to your Apple ID with your password. We are happy to help.


After changing your Apple ID password, where are you unable  to sign in? What is the exact error message? If you type the password in a blank note and then copy and paste it in the password field, are you able to sign in with your Apple ID password? These answers will help us to isolate the cause further.


Here’s how to reset your Apple ID password: If you forgot your Apple ID password - Apple Support

"Reset your Apple ID password on the web

If you don't have a trusted device, you can reset your password on the web — but the process might take a little longer.

When possible, the web process redirects you to a trusted device. If you'll have access to one of your trusted devices soon, it might be faster and easier to reset your password then.

Reset your password at iforgot.apple.com"


These steps may help. Let us know if you have further questions.


Take care.

Jan 11, 2023 11:36 AM in response to gprogers48

Thanks for replying, gprogers48, and that additional info, it really helps! At this point, let's have you follow the relevant steps here, including trying to sign into the iCloud.com website and see if you get the same or similar errors, as this will help isolate this further:


If you can't connect or sign in to iCloud - Apple Support


Have a great day and thanks for using the Apple Support Communities!


apple id or password incorrect

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