You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Trying to download an app that is in the "cloud" but no longer on my device. When I go to redownload I get "there is a billing problem with a family member's previous purchase." I only get that message for when I try to redownload this specific app, but I can download other apps without any issues. Anyone know how to fix this?
Hi izabella135
Welcome to the Apple (user-to-user) Community.
Re: What can I do when an app says "there is a billing problem with a family member's pervious purchase."
Re: " I only get that message for when I try to redownload this specific app,"
Seems like that app may have been purchased by the family member who has a billing problem in their Apple ID account. I may be wrong.
How to see what you were charged for:
If you see 'apple.com/bill' on your billing statement - Apple Support
Re: Anyone know how to fix this?
Seems the family member (or a parent) needs to straighten out their billing problem so things return to normal.
Or if you are the "family organiser" and pay for family purchases, you might need to check if your payment method has a valid expiry date, or if a new payment method needs to be added ... ie: to cover an amount owing, or for ongoing subscriptions.
What to do:
If you need to change or update your Apple ID payment method – Apple Support
How to: Add a payment method to your Apple ID - Apple Support
If there is money owing or active subscriptions,
if needed: add a new payment method, before deleting an old one.
How to: Remove a payment method from your Apple ID - Apple Support
Else:
If needed:
You might want to reach out to the Billing Support Team:
Find answers to your questions about purchases, subscriptions, payments, and billing:
Subscriptions and Billing - Official Apple Support
All the best :-)
Hi izabella135
Welcome to the Apple (user-to-user) Community.
Re: What can I do when an app says "there is a billing problem with a family member's pervious purchase."
Re: " I only get that message for when I try to redownload this specific app,"
Seems like that app may have been purchased by the family member who has a billing problem in their Apple ID account. I may be wrong.
How to see what you were charged for:
If you see 'apple.com/bill' on your billing statement - Apple Support
Re: Anyone know how to fix this?
Seems the family member (or a parent) needs to straighten out their billing problem so things return to normal.
Or if you are the "family organiser" and pay for family purchases, you might need to check if your payment method has a valid expiry date, or if a new payment method needs to be added ... ie: to cover an amount owing, or for ongoing subscriptions.
What to do:
If you need to change or update your Apple ID payment method – Apple Support
How to: Add a payment method to your Apple ID - Apple Support
If there is money owing or active subscriptions,
if needed: add a new payment method, before deleting an old one.
How to: Remove a payment method from your Apple ID - Apple Support
Else:
If needed:
You might want to reach out to the Billing Support Team:
Find answers to your questions about purchases, subscriptions, payments, and billing:
Subscriptions and Billing - Official Apple Support
All the best :-)
What can I do when an app says "there is a billing problem with a family member's pervious purchase."
