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Unable to upgrade to Catalina OS

I'm having issues with with my Mac (os Sierra 10.12.6) with "no updates available" but it won't let me upgrade to Catalina. I don't have a software update icon available in preferences. Any suggestions ?


MacBook Air 13″, macOS 10.12

Posted on Jan 15, 2023 5:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2023 6:58 PM

luy123 Said:

"Unable to upgrade to Catalina OS: I'm having issues with with my Mac (os Sierra 10.12.6) with "no updates available" but it won't let me upgrade to Catalina. I don't have a software update icon available in preferences. Any suggestions ?"

-------


What's the model of your Mac? It may be incompatibility getting in the way here.


For reference...

Updating the macOS:


Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down

then...


II. Compare the Results:

See if the Model you found is shown here:


III. If Compatible:

Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

6 replies
Question marked as Top-ranking reply

Jan 15, 2023 6:58 PM in response to luy123

luy123 Said:

"Unable to upgrade to Catalina OS: I'm having issues with with my Mac (os Sierra 10.12.6) with "no updates available" but it won't let me upgrade to Catalina. I don't have a software update icon available in preferences. Any suggestions ?"

-------


What's the model of your Mac? It may be incompatibility getting in the way here.


For reference...

Updating the macOS:


Determining which Update(s) will Install:

I. Verify Compatibility:

A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down

then...


II. Compare the Results:

See if the Model you found is shown here:


III. If Compatible:

Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

Unable to upgrade to Catalina OS

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