User profile for user: Robarc1
Robarc1 Author
User level: Level 1
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Itunes/Music Keeps crashing after 10secs of 2nd song on macOS Catalina 10.15.7 (MacBook Pro 2017)

As of yesterday my itunes keeps crashing no matter what playlist I am in. After 1st song ends and goes into 2nd song 10secs later the whole itunes crashes. I sent the report to Apple multiple times and still no response and nothing fixed. Had this Macbook Pro since 2017 and been working fine until now.. I tried signing out and back into itunes, restart laptop multiple times and check internet connections. There is no update needed and everything else looks good. Just want to fix this crashing issues which is weird... Please help!!


Posted on Jan 16, 2023 7:02 AM

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User profile for user: bryanr14
bryanr14
User level: Community Specialist

Posted on Jan 17, 2023 2:56 PM

Hello Robarc1,


Thank you for reaching out in Apple Support Communities. You've done an excellent job with the troubleshooting steps that were performed. Our recommendation is to restart your Mac in safe mode to see if the Music app continues to unexpectedly close while listening to your music. Safe mode helps to verify your startup disk, delete some system caches and more. This is a step that can help. Once in safe mode, please restart the Mac as normal and see if you continue to experience the same behavior. Here's how to restart a Mac in safe mode:


"Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar."


These steps are outlined in this helpful article: Start up your Mac in safe mode - Apple Support


We look forward to hearing back from you with an update.


Kind regards.


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Question marked as Top-ranking reply
User profile for user: bryanr14
bryanr14
User level: Community Specialist

Jan 17, 2023 2:56 PM in response to Robarc1

Hello Robarc1,


Thank you for reaching out in Apple Support Communities. You've done an excellent job with the troubleshooting steps that were performed. Our recommendation is to restart your Mac in safe mode to see if the Music app continues to unexpectedly close while listening to your music. Safe mode helps to verify your startup disk, delete some system caches and more. This is a step that can help. Once in safe mode, please restart the Mac as normal and see if you continue to experience the same behavior. Here's how to restart a Mac in safe mode:


"Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar."


These steps are outlined in this helpful article: Start up your Mac in safe mode - Apple Support


We look forward to hearing back from you with an update.


Kind regards.


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Itunes/Music Keeps crashing after 10secs of 2nd song on macOS Catalina 10.15.7 (MacBook Pro 2017)

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