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mail app - multiple accounts are not visible in side bar (favorites or mailboxes)

hello - i just noticed that 2 of my gmail accounts are not visible in the side bar (favorites or mailboxes) of mail app.


i've deleted and re-added both accounts successfully, they are both enabled, yet i do not see them.


what should i do??

MacBook Pro 13″, macOS 13.1

Posted on Jan 17, 2023 10:29 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2023 10:43 AM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


1 reply
Question marked as Top-ranking reply

Jan 17, 2023 10:43 AM in response to boomkizzle

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


mail app - multiple accounts are not visible in side bar (favorites or mailboxes)

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