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Frozen

iPhone 11 says accessory, not supported and is completely frozen how to unfreeze

iPhone 11

Posted on Jan 17, 2023 5:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2023 5:32 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

1 reply
Question marked as Top-ranking reply

Jan 17, 2023 5:32 PM in response to Andreaaa_—

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

Frozen

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