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For about a year, my Apple Music has not worked on my MacBook Pro. It always gives the error message 'Something went wrong. Please try again later.'. I have updated my MacBook to the latest version but still I am unable to use Apple Music. I have also just restarted the MacBook but the error still remains.
Kindly advise on how to resolve this.
MacBook Pro 13″, macOS 13.1
Hello WuraolaO,
Are you unable to launch/open the Music app and receive this error? If so, then we'd recommend testing this further by booting to safe mode: How to use safe mode on your Mac Booting there will do a disk check, and prevent some apps or extensions from working. After testing the issue in safe mode, you can restart normally from the Apple menu > Restart and test the issue again in a normal boot.
Here's how to boot to safe mode:
How to use safe mode on your Mac
Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up.
Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.
How to use safe mode
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:
Apple silicon
1. Shut down your Mac.
2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
4. Log in to your Mac. You might be asked to log in again.
Intel processor
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
You can also use sections, 'If the issue continues in safe mode' and 'If the issue doesn't continue in safe mode' depending on your results there for a solution.
Hoping to hear how it goes, take care.
Apple Music showing 'Something went wrong. Please try again later.'
