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talari64 Author

Level 1

4 points

Purchase related

I tried to recharge for one of the app, amount got debited from my account and the amount was not credited into the app

iPhone 11, 15

Posted on Jan 30, 2023 6:21 PM

Top-ranking reply

Raicya

Level 10

209,067 points

Posted on Jan 31, 2023 2:24 AM

Have you contact the app developre?, see -> How to contact an app developer

How to contact an app developer - Apple Support

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.

Or try to -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

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