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Why is Face ID not working on my iPhone?

please, why is my Face ID not working?


[Re-Titled by Moderator]

iPhone XS, iOS 16

Posted on Feb 2, 2023 2:41 AM

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Question marked as Top-ranking reply

Posted on Feb 2, 2023 12:06 PM

Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



3 replies
Question marked as Top-ranking reply

Feb 2, 2023 12:06 PM in response to DanielSamuel44

Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



Feb 2, 2023 1:49 PM in response to DanielSamuel44

Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

Feb 2, 2023 12:08 PM in response to DanielSamuel44

Hello ~ Take a look at this helpful information by clicking on the links below ….


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If you see this alert…


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support



You may need to have your iPhone checked…


Genius Bar Reservation and Apple Support Options


Also you may go to upper right hand corner and click on Get Support.


~Katana-San~

Why is Face ID not working on my iPhone?

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