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Family member

I have my daughter iphone linked to mine as a family share,

when she used to download an app , she has to ask my permission and i accept it,

now once she download an app, it ask her to get permission , but neither I receive permission request , or she can download it

i checked and all the settings are correct, the ask permission button is on,

anybody has this issue and know how to fix it

iPhone 13 Pro Max, iOS 16

Posted on Feb 10, 2023 10:26 AM

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Question marked as Top-ranking reply

Posted on Feb 10, 2023 10:30 AM

Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 11 people (and likely many more who never provided feedback after seeing that solution). It isn't something that Apple has in its documentation so I am putting it in a separate post for those who are interested in exploring beyond Apple's formally documented solutions (although several people have reported they were told about it by official Apple Support).


Go to: Settings > General > About > Name

Change the name

Then "Done" and retry.


You can also achieve the same thing by resetting network settings but that will also reset other network features.

3 replies
Question marked as Top-ranking reply

Feb 10, 2023 10:30 AM in response to koutaiba16

Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 11 people (and likely many more who never provided feedback after seeing that solution). It isn't something that Apple has in its documentation so I am putting it in a separate post for those who are interested in exploring beyond Apple's formally documented solutions (although several people have reported they were told about it by official Apple Support).


Go to: Settings > General > About > Name

Change the name

Then "Done" and retry.


You can also achieve the same thing by resetting network settings but that will also reset other network features.

Feb 10, 2023 10:28 AM in response to koutaiba16

If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support




Family member

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