User profile for user: MarinaPlisko
MarinaPlisko Author
User level: Level 1
4 points

Payment method

I bought a new Iphone, transferred all the information from the old phone to the new one, and now I have problems with payment.I enter my bank card details, but the system does not accept.On 19/02/2023 you must be charged the amount of the subscription fee in the amount of 2.99 € for the tariff plan

iCloud+ with 200 GB storage but having problems

with your payment information.

Update your billing information as soon as possible. You will be upgraded to a free 5 GB storage plan if we are unable to renew your subscription. I cant upgrade (see attached file). How to solve this problem?

iPhone 14 Pro, iOS 16

Posted on Feb 12, 2023 11:23 AM

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
60,181 points

Posted on Feb 12, 2023 12:56 PM

According to Apple:


How to complete your purchase if a payment failed or was declined:

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one. 
  5. Try to complete your purchase.


If you still can't make a purchase:

  • You might have an unpaid order. Learn how to pay an unpaid order.
  • Contact your financial institution. 
    • You might need to ask your financial institution to allow international purchases on your debit or credit card.
    • If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.


Need more help?

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
60,181 points

Feb 12, 2023 12:56 PM in response to MarinaPlisko

According to Apple:


How to complete your purchase if a payment failed or was declined:

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one. 
  5. Try to complete your purchase.


If you still can't make a purchase:

  • You might have an unpaid order. Learn how to pay an unpaid order.
  • Contact your financial institution. 
    • You might need to ask your financial institution to allow international purchases on your debit or credit card.
    • If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.


Need more help?

Reply

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