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Outdoor run not recording heart rate

All activities I use eg Outdoor walk, cycle , core etc record heart rate but not Outdoor Run. Why could this be?

Apple Watch Series 4, watchOS 8

Posted on Feb 21, 2023 12:31 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2023 2:15 PM

If all settings normal but behaviour is irrational there is a progressive hierarchy of  remedies...


First force restart the Watch 


i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. 


 Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone   Force restart iPhone – Apple Support (UK) 


Test it for a while. If it is still misbehaving... Unpair and set up again


 Unpair and erase your Apple Watch – Apple Support (UK) 


and then 


https://support.apple.com/en-gb/HT204505


You may also want to make sure the software on the watch and iphone  are both up to date to the same level. 


Update your iPhone or iPad - Apple Support


Update your Apple Watch - Apple Support 


If no better you may want to unpair and set up without restoring the backup


If you completed that troubleshooting and the issue is still not resolved, Contact Support. 


 Click here > Contact - Official Apple Support


or phone numbers  


Click here > Contact Apple for support and service - Apple Support


and or Genius Bar Reservation and Apple Support Options - Apple


3 replies
Question marked as Top-ranking reply

Feb 21, 2023 2:15 PM in response to A-N-W

If all settings normal but behaviour is irrational there is a progressive hierarchy of  remedies...


First force restart the Watch 


i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. 


 Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone   Force restart iPhone – Apple Support (UK) 


Test it for a while. If it is still misbehaving... Unpair and set up again


 Unpair and erase your Apple Watch – Apple Support (UK) 


and then 


https://support.apple.com/en-gb/HT204505


You may also want to make sure the software on the watch and iphone  are both up to date to the same level. 


Update your iPhone or iPad - Apple Support


Update your Apple Watch - Apple Support 


If no better you may want to unpair and set up without restoring the backup


If you completed that troubleshooting and the issue is still not resolved, Contact Support. 


 Click here > Contact - Official Apple Support


or phone numbers  


Click here > Contact Apple for support and service - Apple Support


and or Genius Bar Reservation and Apple Support Options - Apple


Outdoor run not recording heart rate

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