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Battery needs service on a brand new MacBook Pro 2020

I opened my brand new laptop and I saw that the battery stays in 1% . It can’t charge and it says that it needs service. I am really disappointed for the amount of money that I gave and it doesn’t work. What’s the problem with this ? Manufacture problem ?

MacBook Pro 13″, macOS 13.2

Posted on Feb 26, 2023 2:06 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 26, 2023 3:54 AM

Hi,

You'd better take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there before one year limited warranty is expired.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations - Apple

Service and Repair Providers for Apple Products - Official Apple Support


2 replies
Question marked as Top-ranking reply

Feb 26, 2023 3:54 AM in response to georgios228

Hi,

You'd better take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there before one year limited warranty is expired.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations - Apple

Service and Repair Providers for Apple Products - Official Apple Support


Battery needs service on a brand new MacBook Pro 2020

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