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Lock screen

My MacBook opens up to a gray lock screen, stuck.

MacBook Pro

Posted on Mar 1, 2023 11:52 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 1, 2023 12:04 PM

Kamajama wrote:

My MacBook opens up to a gray lock screen, stuck.



Lock icon




If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.




If you forgot your firmware password—


If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider ( Find Locations - Apple )


Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.



1 reply
Question marked as Top-ranking reply

Mar 1, 2023 12:04 PM in response to Kamajama

Kamajama wrote:

My MacBook opens up to a gray lock screen, stuck.



Lock icon




If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.




If you forgot your firmware password—


If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider ( Find Locations - Apple )


Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.



Lock screen

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